The retail banking market has come out of the financial crisis with a new outlook on how to engage new customers and how to retain and cross sell others. \u00a0The shift to omni-channel, multi-channel whatever is something that has been happening for a while now but its largely focused on self service and operational efficiency. \u00a0There were leading vendors like my old employer Intuit\/Digital Insight who focused on growth and retention, cross sell and engagement through innovations in digital banking; but those were largely incremental changes. \u00a0Sure, we tried to integrate personal financial management into the mix but it didn’t catch on. \u00a0What we learned was that people just didn’t want to know how bad it was in terms of budgeting and categorization.<\/p>\n
What is happening now as we come out of the financial crisis is a focus on sales, on-boarding and integrating wealth management or private banking into the general retail banking offerings. Two key trends I’m seeing are big banks bringing their brokerage practice to the branches and a shift to integrated omni-channel on-boarding workflows that leverage both technology and a sales culture.<\/p>\n","protected":false},"excerpt":{"rendered":"
The retail banking market has come out of the financial crisis with a new outlook on how to engage new customers and how to retain and cross sell others. \u00a0The shift to omni-channel, multi-channel whatever is something that has been… <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[14,13,4,1],"tags":[],"class_list":["post-26869","post","type-post","status-publish","format-standard","hentry","category-banking-tech","category-mobile-tech","category-technology","category-uncategorized"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p3mX8K-6Zn","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":11532,"url":"https:\/\/www.charanis.com\/blog\/2013\/11\/06\/retail-online-banking-innovation-or-evolution\/","url_meta":{"origin":26869,"position":0},"title":"Retail Online Banking – Innovation or Evolution?","author":"Jimmyc","date":"November 6, 2013","format":false,"excerpt":"I spent the day visiting with bankers, executives and vendor salespeople at BAI Retail Delivery 2013 - Denver, CO November 5-7. My take away? We are all continuing the transition from static web based information delivery to dynamic mobile content. But not just yet as legacy systems, back office real-time\u2026","rel":"","context":"In "Banking Tech"","block_context":{"text":"Banking Tech","link":"https:\/\/www.charanis.com\/blog\/category\/banking-tech\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":28328,"url":"https:\/\/www.charanis.com\/blog\/2016\/02\/22\/from-b2b-to-p2p-faster-payments-2\/","url_meta":{"origin":26869,"position":1},"title":"From B2B To P2P, Faster Payments","author":"Jimmyc","date":"February 22, 2016","format":false,"excerpt":"\u00a0\u00a0 I've watched the business-to-business , person-to-person, and account-to-account payments industry from an insider's perspective over the last 20 years. Moving through time from commercial online banking, to retail online banking, to mobile banking, to digital banking - payments is always at the heart of the end-user experience. 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And dare I say, it just happens: embedded banking. I have the benefit of\u2026","rel":"","context":"In "Banking Tech"","block_context":{"text":"Banking Tech","link":"https:\/\/www.charanis.com\/blog\/category\/banking-tech\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.charanis.com\/blog\/wp-content\/uploads\/2022\/11\/data-exchange.jpg?fit=1200%2C434&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.charanis.com\/blog\/wp-content\/uploads\/2022\/11\/data-exchange.jpg?fit=1200%2C434&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.charanis.com\/blog\/wp-content\/uploads\/2022\/11\/data-exchange.jpg?fit=1200%2C434&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.charanis.com\/blog\/wp-content\/uploads\/2022\/11\/data-exchange.jpg?fit=1200%2C434&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.charanis.com\/blog\/wp-content\/uploads\/2022\/11\/data-exchange.jpg?fit=1200%2C434&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":593,"url":"https:\/\/www.charanis.com\/blog\/2013\/11\/16\/opened-bank-accounts-with-getmoven-and-simplify-to-see-how-they-work-web-mobile-will-see-how-online-banking-is-useful-here\/","url_meta":{"origin":26869,"position":3},"title":"Opened Bank Accounts with @getMoven and @Simplify to see how they work web & #mobile – will see how #online #banking is useful here","author":"Jimmyc","date":"November 16, 2013","format":false,"excerpt":"Two new financial services entities have come into the market recently: Moven.com and Simple.com.Simple started out as a credit card based mobile solution while Moven was the creation by the now famous Brett King who drove us all to sell online banking solutions that were guided by his philosophy in\u2026","rel":"","context":"In "Banking Tech"","block_context":{"text":"Banking Tech","link":"https:\/\/www.charanis.com\/blog\/category\/banking-tech\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":29096,"url":"https:\/\/www.charanis.com\/blog\/2021\/07\/23\/driving-devices-iso-202022-and-faster-payments\/","url_meta":{"origin":26869,"position":4},"title":"Driving Devices ISO 202022 and Faster Payments","author":"Jimmyc","date":"July 23, 2021","format":false,"excerpt":"I came to NCR to sell a modern ATM driving and transaction processing platform. The goal was to leverage a platform that was focused on transforming messages and building in flexibility to adjust for what was to come, not what was already on the shelf. Part of that was thinking\u2026","rel":"","context":"In "Banking Tech"","block_context":{"text":"Banking Tech","link":"https:\/\/www.charanis.com\/blog\/category\/banking-tech\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11535,"url":"https:\/\/www.charanis.com\/blog\/2013\/10\/26\/todays-rant-multi-channel-is-not-multi-technology-or-multi-cross-sell-it-has-to-start-with-the-customer\/","url_meta":{"origin":26869,"position":5},"title":"Today’s Rant: Multi-Channel is not multi-technology or multi-cross sell; it has to start with the customer","author":"Jimmyc","date":"October 26, 2013","format":false,"excerpt":"Considering all of the conversations I've had with customers over the years about cross sell, multiple channels, touch points and technology investment the conversation always starts with \"what should we do?\" Be accessible with technology and with personality. \u00a0Build the processes and tools to facilitate that. Reconsider this - \"what\u2026","rel":"","context":"In "Banking Tech"","block_context":{"text":"Banking Tech","link":"https:\/\/www.charanis.com\/blog\/category\/banking-tech\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.charanis.com\/blog\/wp-json\/wp\/v2\/posts\/26869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.charanis.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.charanis.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.charanis.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.charanis.com\/blog\/wp-json\/wp\/v2\/comments?post=26869"}],"version-history":[{"count":1,"href":"https:\/\/www.charanis.com\/blog\/wp-json\/wp\/v2\/posts\/26869\/revisions"}],"predecessor-version":[{"id":28168,"href":"https:\/\/www.charanis.com\/blog\/wp-json\/wp\/v2\/posts\/26869\/revisions\/28168"}],"wp:attachment":[{"href":"https:\/\/www.charanis.com\/blog\/wp-json\/wp\/v2\/media?parent=26869"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.charanis.com\/blog\/wp-json\/wp\/v2\/categories?post=26869"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.charanis.com\/blog\/wp-json\/wp\/v2\/tags?post=26869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}