Jim's Journal

Banking Tech

Develop, deploy and interact with your customers in the way of the future

Develop, deploy and interact with your customers in the way of the future

I’ve been exploring the world of mobile technology a lot more lately. Both the development of mobile apps or online applications and the deployment and security around these interactions.  After considering how my friends in the financial services industry have…

Payments, MFA, Mobile Phones and Innovation

Payments, MFA, Mobile Phones and Innovation

I’ve been considering how we get to mobile payments, card-less transactions, call it what you will – but right now we are in a knife fight and its really starting to annoy me. I’ve started this post a hundred times…

The customer journey experience in banking: HBR Article

The customer journey experience in banking: HBR Article

Interesting article in the September issue of the Harvard Business Review: The Truth About Customer Experience by Alex Rawson, Ewan Duncan, and Conor Jones.  The focus of the article to me is about how we have often focused on individual…