I spent the day visiting with bankers, executives and vendor salespeople at BAI Retail Delivery 2013 – Denver, CO November 5-7. My take away? We are all continuing the transition from static web based information delivery to dynamic mobile content.…
Fall foliage, a walk in the woods, and my dog
What a great day today at Fort Mountain State Park in Chatsworth, GA. The weather was perfect, the trees still had golden leaves and Ringo (our black labrador retriever) was a joy to walk with. Here is a view of…
Today’s Rant: Multi-Channel is not multi-technology or multi-cross sell; it has to start with the customer
Considering all of the conversations I’ve had with customers over the years about cross sell, multiple channels, touch points and technology investment the conversation always starts with “what should we do?” Be accessible with technology and with personality. Build the…
Payments and People, its really about buying access to our conversations
There was so much happening this week in the P2P world – people to people. There was the announcement that Square will be providing free P2P payments via email joining so many others in that market and the land grab…
$400 million – to build a portal that doesn’t work?
Today’s article in NYTimes: From the Start, Signs of Trouble at Health Portal Interviews and an examination of confidential documents point to a series of missteps — financial, technical and managerial — that led to the troubles with the new…
Ribs and Shrimp – Blended Family
Soul food for dinner tonight. If you ask me what my two favorite fun foods are it’s a split from childhood and adult life. Spiced steamed shrimp and smoked spare ribs. I’m allergic to crabs so this is what I…
Deadlocked Congress
I’m at a loss here as I sit and watch our Congress totally destroy what was the perfect system of governance and freedom. It’s like all common sense and fight has gone out if my Republican Party – with only…
Facebook Deactivated & Reactivated
Hi Folks, I’m not a luddite by any means but I’ve decided that I’m spending way too much time looking on Facebook and too little time calling friends. If you found this site because you were wondering where I am…
College Time
Maia and her mom working on her college applications. Pretty amazing we are already at this point in her life, at 18 it just seems like yesterday. I also find it amazing how it’s all online and in many cases…
Develop, deploy and interact with your customers in the way of the future
I’ve been exploring the world of mobile technology a lot more lately. Both the development of mobile apps or online applications and the deployment and security around these interactions. After considering how my friends in the financial services industry have…