Today’s article in NYTimes: From the Start, Signs of Trouble at Health Portal Interviews and an examination of confidential documents point to a series of missteps — financial, technical and managerial — that led to the troubles with the new…
Deadlocked Congress
I’m at a loss here as I sit and watch our Congress totally destroy what was the perfect system of governance and freedom. It’s like all common sense and fight has gone out if my Republican Party – with only…
Facebook Deactivated & Reactivated
Hi Folks, I’m not a luddite by any means but I’ve decided that I’m spending way too much time looking on Facebook and too little time calling friends. If you found this site because you were wondering where I am…
College Time
Maia and her mom working on her college applications. Pretty amazing we are already at this point in her life, at 18 it just seems like yesterday. I also find it amazing how it’s all online and in many cases…
Develop, deploy and interact with your customers in the way of the future
I’ve been exploring the world of mobile technology a lot more lately. Both the development of mobile apps or online applications and the deployment and security around these interactions. After considering how my friends in the financial services industry have…
Payments, MFA, Mobile Phones and Innovation
I’ve been considering how we get to mobile payments, card-less transactions, call it what you will – but right now we are in a knife fight and its really starting to annoy me. I’ve started this post a hundred times…
25 Years of Sales Training, Leadership and Motivation
25 years of sales training and motivation. What’s in your library? Distilled all down to a quality approach to consultative selling as follows: Research & Engagement: Relationship Strategy Discovery & Strategy: Why Do Something? Opportunity & Hypothesis: Why Now? Development…
Maryland Chesapeake – something to see
A view of the Patapsco River at it meets the Chesapeake Bay. Please indulge me as I thumb out a few thoughts on my iPhone here… Just a few minutes from the city of Baltimore at Fort Smallwood Park, I…
Time is a bitch…63, 36, 10, 30 Numerology and Time – Running Style
Today is my 30th HS reunion – graduated from AHS in Columbia, MD 30 years ago spring 1983. This morning I ran 6 miles in 60 minutes – so that would likely have been about a 63 minute 10K for…
The customer journey experience in banking: HBR Article
Interesting article in the September issue of the Harvard Business Review: The Truth About Customer Experience by Alex Rawson, Ewan Duncan, and Conor Jones. The focus of the article to me is about how we have often focused on individual…